Policies

1) PRIVACY POLICY
We hate spam just as much as you do. We will never share your information with third parties unless required to do so by law or  requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our  work to others, such as in our online portfolio.

2)  OWNERSHIP OF WEBSITE DESIGN

Upon completion of a custom website design/development and payment of web design and development fees, the client is the owner of the  commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization  regardless of whether he/she chooses to continue further services with Pixinal Studio. The client does not have the right to resell  the design or development to other companies. The client does have the right to add pages onto the existing site or have another  company add pages onto the existing site using the commissioned website design/development. The client does not have permission to  reuse pieces of our work in a redesigned website that gives another company design credit.

3) OWNERSHIP OF WEBSITE DOMAIN NAME

Website domain names are leased from domain name registration companies. When Pixinal Studio registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that  domain name regardless of whether he/she chooses to continue further services with Pixinal Studio. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Pixinal Studio renew the domain name on behalf of the  client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to  verify that the renewal of said domain name has been completed. Pixinal Studio cannot be responsible for expired domain names.

4) OWNERSHIP AND COPYRIGHT

All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired Pixinal Studio for content development). The client must have ownership or written permission to use all content he/she provides for use. It is  up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. Pixinal Studio cannot be responsible for intellectual property infringements on behalf of clients. Also, Pixinal Studio cannot be responsible  for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.

5) PROJECT INITIATION 

The initiation of a web design or development project requires a signed or electronically submitted signup form, payment of half of the  initial web design/development fees (or payment in full if the entire project is $500 or less), plus the client logo or any other element that  is required to be used in the design

6) OUR TEN BUSINESS DAY TIMELINESS GUARANTEE 

Ten Business Day Guarantee for the Mockup Phase ‐ Pixinal Studio takes pride in handling requests in a timely manner. Starting  from the date of the project initiation as defined above, Pixinal Studio will submit an initial mockup to the client within ten business  days or the client will be entitled to a $100 discount off the balance of the initial web design fees. If the client requires modifications to  the design or has other elements to mock up, such as logo designs or custom animation, the same ten business day guarantee applies on  subsequent mockups/design steps starting from the time the feedback is given on the previous mockup/element.  Ten Business Day Guarantee for the Build Phase – The build phase begins once the client has approved the mockup. At that point, Griffin  Web Design will convert the approved mockup into website format and add the text for the home page and all sub pages within ten  business days or the client will be entitled to a $100 discount off the balance of the initial web design fees. This guarantee applies only to  information‐based sites. The turnaround time on e‐commerce sites or websites with custom programming or other add‐ons is based on  the size of the project and the list of other projects in the development queue.

7) PROJECT TIMELINESS REQUIREMENTS FOR CLIENTS

Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design  mockup, requested sitemaps, text to be used as content on the web pages, photos for either the design or for the content. For that reason, if Pixinal Studio is waiting for content or other piece of  information, the client will be notified. If the client fails to handle the requests within ten business days, then Pixinal Studio will take  any or all of the following steps to keep the project moving forward in a timely manner:  MOCKUP FEEDBACK – If the client fails to give feedback on the design mockup within ten business days, by default, the  mockup is approved. If the client later wishes to change the design, additional charges may apply.  SITEMAPS OR PAGE NAMES – If the client fails to provide the requested list of web pages within ten business days, by default,  Pixinal Studio will assign page names. If the client later wishes to change these page names, additional charges may  apply.  CLIENT LOGO – If the client fails to provide a copy of an existing logo within ten business days, a substitute logo or company  name graphic may be used. If the client later wishes to change the substitute logo or company name graphic, additional  charges may apply.  PHOTO TO USE IN DESIGN – If the client has requested the design include a particular photo, and the client fails to provide the  required photo within ten business days, a substitute photo may be used. If the client later wishes to change the substitute  photo, additional charges may apply.  HOME PAGE TEXT – Pixinal Studio will provide a content writer for home page text. If, for a period of ten business days,  the client fails to be available for a telephone interview with the writer, then the writer will compose the initial text without  having interviewed the client, that text will be automatically used, and the client may change it later himself using the content  management system (CMS). If the client is available for an initial interview in a timely manner, then the writer will also provide  one round of revisions after the initial text has been written. If, for a period of ten business days, the client fails to offer any  feedback on the home page text provided, then by default, that text is approved, and the client may change it later himself  using the content management system (CMS).   TEXT AND OPTIONAL PHOTOS FOR ALL OTHER WEB PAGES – Unless the writer has been hired for additional pages, it is the  client’s responsibility to provide content for all other pages in the website. If the client provides all text (and optional photos)  within ten business days, then Pixinal Studio will add that content to the website. If the client fails to provide content for  those pages within ten business days, then Pixinal Studio will complete those pages with simple placeholder text such as,  “ABC Client offers many XYZ Services. For more information, please contact ABC Client.” The client will have the ability to add  more complete content later using the content management system (CMS).   OTHER ELEMENTS OR ADMINISTRATIVE DUTIES – There may be other elements required such as passwords for existing  domain names, etc. Regardless of what element may be required, if the client cannot or will not provide the required element  or information within ten business days, Pixinal Studio reserves the right to make substitutions, leave elements out, or  take other actions in order to complete the project.

8) HOW CONTENT MAY BE SUBMITTED 

All content must be submitted electronically via email (contact us for the correct email address). Text must be selectable as actual text  rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which they will be  displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and may incur a  surcharge

9) HOW MUCH CONTENT MAY BE SUBMITTED PER PAGE

Due to web page load time considerations and the flat rate charged for web pages, there is a limit on what can be included in a single  web page. A web page can hold the equivalent of about 2 pages of the content that would typically fit on an 8 ½” x 11” piece of paper. If  the content is straight text without any pictures, tables, graphs, etc., this equates to a maximum of 2000 words. If there are pictures, or  tables, etc., then less text will fit. Additionally, a web page may include up to a maximum of six photos on a page. A photo gallery page  with limited text may contain up to ten photos. If a client’s content does not fit within these parameters, one or more additional web  pages should be purchased

10) HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED

We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for  them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make design modifications for no  additional charge while the project is in the mockup phase, it is important to be clear on how revisions to the look of a website design are  handled.   The web design signup form is the contract that describes the look a commissioned web design project will achieve. Design preferences,  such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time,  prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the  adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work,  adjustments will be made by the hour at $90.00 per hour.

11) DESIGNS FOR SUB PAGES

Unless otherwise specified in the design contract, subpages of any website will use the same design as the home page. Mockups are not  Pixinal Studio. Terms of Service GriffinWebDesign.com – (877) WEB-0050 Page 3 of 4 provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific  looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.

12) HOW WEBSITE UPDATE REQUESTS/MAINTENANCE REQUESTS ARE HANDLED

Clients who have signed up for a maintenance plan receive discounts off the web designer’s hourly rates for website updates. The  standard half hour maintenance plan is enough time to add about five photos and a few paragraphs of text. Clients on a Griffin Web  Design web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance that  fits into the allotted time specified in the client’s maintenance plan is typically completed in about three to four business days. If a client  on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if  approved, the additional work will be completed at a discounted rate of $85.00 per hour and the turnaround time will be based on  workload issues. Clients who are not on any maintenance plan may request website updates at the full $90.00 hourly rate and the  turnaround time will be based on workload issues.   Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of  Services section.)

13) HOW TECHNICAL SUPPORT IS HANDLED

Clients whose websites are hosted by Pixinal Studio have access to emergency technical support 24 hours a day. In the event of a  website hosting outage, clients should leave a voicemail message for the Technical Support phone extension, and a technician will be  paged. The phone number is listed on the Contact Us page of our website. Please note, technical support cannot be provided for clients’  individual computer issues or for third party products or services. For clients who use the free email that comes with our hosting  accounts, the email account password and settings will be provided, but it is up to the individual client to set up his/her email in an email  software program or on his/her smart phone. If a client is unable to set up his/her email, the client should contract with a computer  service company for assistance.

14) A CLIENT’S ROLE IN SECURITY

A client who utilizes Pixinal Studio’s hosting service must agree to ensure any software on his/her website is kept current. For  example, any client utilizing WordPress, website plug‐ins, or other software on the hosting server must ensure the elements are kept up  to date at all times in order to ensure the latest security patches are in place. If a client is uncomfortable with the process of backing up  the database and updating the software, he/she must hire a qualified webmaster to assist in the process. If a client is uncertain whether  this applies to his/her website, he/she must inquire with a Pixinal Studio staff member.  Pixinal Studio clients are also required to use secure passwords on all logins. A secure password should include a minimum of eight  characters, include a mixture of uppercase letters, lowercase letters, numbers, and symbols, and should avoid commonly guessed or  hacked elements. These elements include, but are not limited to, a client’s name, name of a spouse/child/pet, birthday or anniversary of  self/spouse/child, words included in a standard dictionary, easily identifiable patterns such as 1234, 9876, qwerty, or asdf, or passwords  in use with other service providers.  If a client fails to protect the security of the server as described above, the client’s account is in jeopardy of possible termination

15) PAYMENT POLICIES  PROJECT FEES

One‐half of the initial website design and development fees is due upon project initiation. Upon project completion, the  remaining balance is due in full within five business days.   GOING LIVE ‐ Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s  server so the website will go live. After the new website has been live for 48 hours, Pixinal Studio will install the content  management system (CMS) and register the client’s website with Google, Yahoo, and Bing search engines.  NON‐PAYERS ‐ If the balance on a completed project has not been paid within ten business days, a 10% penalty will be added. For  example, if the remaining balance on a completed project is $1,000, and that balance has not been paid within ten business days, the  new balance on the complete project will automatically be increased to $1,100. Balances that are not paid within 30 days will be  reported to a credit bureau. Balances that are not paid within 60 days will be turned over to a collections agency.  MONTHLY FEES ‐ Payment for monthly services such as Hosting and Maintenance are due within net 20. Pixinal Studio charges a  late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (net 25). Accounts at net 60 are at  risk of termination. Clients experiencing financial hardship should contact Pixinal Studio to discuss payment options.

16) BILLING ERRORS

If a billing error is noticed, the client should immediately contact Pixinal Studio. Refunds of overpayments will be made for up to a  maximum of three months, so clients are urged to check billing statements regularly. Refunds of more than three months will not be  processed. Additionally, Pixinal Studio reserves the right to bill clients for accidental undercharges for a maximum of up to three  Pixinal Studio. Terms of Service GriffinWebDesign.com – (877) WEB-0050 Page 4 of 4 months.

17) SEARCH ENGINE GUARANTEE

Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are  determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the  world wide web. Pixinal Studio guarantees certain search engine‐friendly techniques will be used in the creating of each custom  website, such as keywords in the title bar, the meta tags in the hidden coding behind the scenes, and alternate text behind some images.  If the keyword placement in these three areas is not to the client’s liking, Pixinal Studio will change these three items to the client’s  choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine  optimization (SEO) services are available for additional fees. Pixinal Studio cannot be held responsible for search engine results.

18) SEARCH ENGINE OPTIMIZATION, SOCIAL MEDIA MANANAGEMENT, AND MARKETING PLANS

Our Marketing Plans offer a variety of services, including search engine optimization and social media (Facebook, Twitter, etc.)  management. These plans require a three‐month minimum since it takes time to ramp up the effectiveness of these campaigns. After  three months, the Marketing Plans convert to month‐to‐month plans, which may be cancelled at any time with a 45‐day written  notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each  client’s needs. No service or standard of service is implied unless in writing in the agreement, thus, clients must be sure to specify any  specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing.

19) QUALITY GUARANTEE

We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our  service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her  website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been  made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of  revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology,  such as hosting servers or browser software may result in additional charges.

20) TERMINATION OF SERVICES 

If the client changes his/her mind about doing work with Pixinal Studio during the course of the initial web design or development  phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time  of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees.   In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service  termination in writing.

21) THIRD PARTY VENDORS 

Third party vendors may have separate terms of service agreements. Pixinal Studio cannot be held liable for disputes with third  party vendors, regardless of whether or not the service is part of a reseller agreement or referral. Pixinal Studio cannot be held  responsible for lack of functionality or any other aspect of third party services.

22) REFUSAL OF SERVICE 

Pixinal Studio does not accept projects that promote hate, intolerance, pornography, animal exploitation, or any other unethical  practice. Pixinal Studio reserves the right to decline to do business with any client for any reason.

23) CHANGES TO TERMS OF SERVICE 

Pixinal Studio reserves the right to change these terms of service at any time for any reason.